1) Removal service:
● All Seasons Removal & Storage Ltd has full “Goods in Transit” insurance.
● If clients wish to participate in loading and unloading, the company will not be liable
for any injuries and damages caused during the move. Furthermore, our employees
are allowed to refuse any help to ensure this does not happen.
● Please ensure when booking that you request for the right amount of men to assist
with moving furniture and other household goods. Consider the weight of furniture
and how many floors they have to climb with the furniture.
● We provide a service up to the fourth floor with no lift operating.
● If a customer delays loading or unloading without up to an hour’s notice, we are
eligible to charge for failure to inform with a warning.
● If clients require services longer than agreed hours, there will be additional charges
applied.
● Any additional charges that are not stated when booking our services are excluded
from the price, resulting in the customer covering the cost.
● Prices are based on surveyed volume, final charges could increase or
decrease based upon final packed volume.
● If customers require dismantling and assembling furniture this needs to be agreed in
writing before the removal date.
● All Season Removals & Storage will not fit any electrical goods.
● If you need any packing, furniture wrapping and protection of fragile items during
transit, we provide these services and the charges are included in the total removal
cost.
● If you need packing materials for the above you can easily order with us via phone or
order online and have it delivered before your removal date. Our experienced teams
are available to come and pack for you. Charges are included in the total removal
price.
● If you are packing yourself please do not overload the boxes and keep the weight not
heavier than 15-20 KG.
● We do our best to always be on time and be punctual, but please allow up to 1 hour
window in case of traffic, incidents or delays on the road.
● Fuel charges for set routes are included in the total price.
● Any parking or other fees or charges that we have to pay in order to carry out our
service on your behalf.
2) Customer’s responsibility during removal:
● Please note that it’s the customer’s responsibility to arrange parking space for the
van. If there are parking restrictions, please rearrange the parking space.
● Pay for any necessary parking facilities; whether it is private or monitored. All parking
penalties due to removal must be paid by the customer. Any penalties for parking will
require a deposit of £65 before parking in such a place.
● Ensure that nothing is taken away in error or left behind.
● Obtain at your own expense all documents necessary for the removal to be
completed.
● Take responsibility for the security of your goods at the departure and destination
points by being present yourself or asking someone to represent you.
● Adequately prepare and stabilize all appliances prior to their removal.
● Make sure keys to the new property are available before 3pm on the day of
the move. Keys supplied after 3pm will be subjected to an additional fee of between
£50 to £100 depending on the amount of team members required and on-site.
● After loading we will wait 1 hour for keys. After 1 hour we will charge £50 to £100 for
the wait.
● If keys are still not available after 4:30pm we may have to take the vehicle back to our
company base/storage and we will endeavor to redeliver your items at the
earliest possible day, subject to storage and rebooking fees.
● If you need to travel with us please let us know in advance. Customers can only
travel with us if there is any space available. As a company we transport customer’s
belongings not the customer.
3) Additional work (not included in quote):
Unless agreed in writing All Seasons Removal & Storage Ltd will not:
● Dismantle or assemble unit or furniture/fittings
● Disconnect or reconnect appliances/equipment
● Remove or fit floor coverings
● Move items from a loft, unless properly lit and floored and safe access is
provided.
● Move or store any items excluded under clause 5
Our staff are not authorized or qualified to carry out such work. We recommend that a
strong qualified person is separately employed by you to carry out these services.
4) Goods ownership:
● By accepting this contract you agree that the goods that are to be removed are the
customers own belongings, or the customer has the authority from the property
owner to make this contract with the removal company for the possessions to be
moved/stored. The owner has to be mindful of these circumstances.
● You are eligible to pay us for any claims, this includes any damages or costs against
us, if any warranty statements above incline to be false.
5) Goods not to be submitted for removal & storage:
The items are specifically excluded from this contract and if you ask us to move them or
store them we do not accept any responsibility for any loss or damage.
● Prohibited or stolen goods, drugs, pornographic material, potentially dangerous,
damaging or explosive items, including gas bottles, aerosols, paints, firearms and
ammunition.
● Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins, or goods or collections of any similar kind.
● Plants or goods likely to encourage vermin or other pests or to cause infestation or
contamination.
● Perishable items and/or those requiring a controlled environment.
● Any animals, birds or fish.
● Goods which require special license or government permission for export or import If
you submit such goods without our knowledge we will make them available for your
collection and if you do not collect them within a reasonable time we will apply for an
appropriate court order to dispose of any such goods found in the consignment
without notice. You will furthermore pay us any charges, expenses, damages, legal
costs or penalties incurred by us.
6) Cancelling or postponing orders:
If you postpone or cancel this Agreement, we will charge you according to how much
notice is given. Working days are from Monday to Sunday excluding public holidays.
● More than 10 working days before the removal was due to start: No charge.
● Between 5 and 10 working days inclusive before the removal was due to start: not
more than 30% of the removal charge.
● Less than 5 working days before the removal was due to start: not more than 60% of
the removal charge.
● Within 24 hours before the removal was due to start: not more than 70% charge.
7) Payment conditions:
● Customers are entitled to make payment by either of the following methods: cash,
cheque, and bank transfer and credit/debit card. Customers are not allowed to
withhold any amount of the agreed price. If so, there will be an interest rate of 1% per
day charged on all accounts that are outstanding for more than 45 days. All seasons
removal & storage Ltd reserves the right to terminate the contract and not carry out
any of the services quoted for if payment is not paid before removal date.
● Payment for the move and any insurance purchased cannot be held due to
insurance or any other claim.
● All payments via credit card will incur an additional 2.5% charge.
8) The contractors’ liability for loss or damage:
All Seasons Removal & Storage in transit insurance are offered as a supplement
to customer’s quotation. The insurance premium is based on the percentage of the
declared value of the goods to be moved. The moving company shall not be liable for loss
or damage resulting from:
● Fire, loss or damage while goods are in store
● Moths, inherent vice vermin or similar infestation; cleaning repairing or restoring
(unless we did the work), war, Government nationalization invasion, acts of foreign
enemies, hostilities (whether war is declared or not), civil war rebellion, military coup,
wear and tear, leakage or evaporation, atmospheric or climatic changes.
● Death, injury, sickness or disease arising from the removal or warehousing of any
frozen food or drink
● Items which are brittle or have an inherent defect, deep freezers, the mechanism in
clockwork, electronic or motor-driven goods (unless there are outward signs
and visible signs of impact damage), sensitive equipment or self-assembly furniture
that is dismantled and / or re-assembled, regardless of who built it originally,
or for self-assembled furniture which is not suitable for transport.
● Any goods not packed or unpacked by us;
● Items left inside cupboards or other furniture
● Computer virus, computer software, malicious code or any other electronic system
● Communicable disease and radioactive contamination of any kind
● Food or plants
● Living creatures, bullion, cash and the like, bank notes, stamps, bonds, treasury
notes, securities, fine arts, precious metals and stones and negotiable instruments.
● Fixtures, fittings, property or goods damaged as a result of difficult access.
● Goods received from a third party in an unknown condition.
● Any items referred in Clause 5.
● The usual risk covered by household goods All seasons removal insurance policy, if
such is agreed to be provided by the Customer;
All Insurance claims relating to damaged items will incur a (£250 excess fee) and
must be paid by the customer before the insurance claim is valid by the insurance
policy.
9) Delays in transit:
If All Seasons removal cannot keep to an agreed written time schedule and the delay is
within the company’s reasonable control, the moving company will pay the customer
reasonable expenses up to a maximum of GBP 200. If through the Customer’s fault the
moving company is unable to deliver the goods, they will be placed into storage. The
contract will then be fulfilled and any additional service(s), including storage and delivery,
will be at Customer’s expense.
10) Damage to premises:
The moving company cannot be held liable for damages to premises caused by
involuntarily negligence and the company’s’ liability will then be limited to a maximum
amount of GBP 200 unless Property Damage Insurance has been arranged. Any
damage to premises must be noted on the delivery receipt and confirmed in writing to All
Seasons Removal Ltd within the next consecutive day. The time limit is essential
otherwise the moving company will not be liable.
11) Time limits for claims.
All Season Removals Ltd will not be liable for any loss or damage to any goods
unless:
● Any claim for loss or damage to goods which the Customer collects from the
moving company is notified to in writing at the time of collection.
● Customer notifies the moving company in writing of any loss or damage to the
goods within 48hrs of their delivery, performed by All Season Removals, to their
destination.
In both cases, time limits are essential to the contract.
12) Non-payment:
On giving 30 days’ notice the moving company is entitled to require from the Customer to
move the goods out and take them into his possession and respectively pay all money
due to the moving company. If the Customer fails to pay all outstanding debts due, the
company has the right to sell or dispose of some or all of the goods without further
notice. The cost of the sale or disposal will be charged to the owner. The moving
company will withhold all money due by the owner and return the outstanding difference
without any interest rate.
13) Our to lien:
All Seasons Removal Ltd has the legal right to withhold or ultimately dispose of some or
all of the goods until the customer has paid all due charges and other payments owed
under this contract. These include any charges that the moving company has paid out on
customer’s behalf.
14) Claims against the moving company:
Whether these claims are made by third parties (people other than you), in respect of the
goods or the service the Customer will be liable to pay and indemnify All Season
removals of any charges, expenses, damages or penalties claimed against the company
unless you can prove that we were negligent.
15) Subcontracting:
● When needed all seasons removal ltd reserves the right to sub-contract some or all
of the work.
● In case of subcontracting orders, these conditions will still apply.
16) Where the law applies:
This contract is subject to the laws of the country in which it was concluded.
Extra Contract conditions that apply to the storage of the goods.
17) Your forwarding address:
If you send goods to be stored you must provide a forwarding address and notify us in
writing if it changes while the cargo is in transit, all correspondence and notices will be
considered to have been received by the Customer seven days after posting it to the last
forwarding address recorded by us.
18)
Inventory:
In cases when All Seasons Removal & Storage Ltd prepares an inventory list of
your goods and sends it to you, it will be accepted as accurate unless you write to us
within three days of receiving it to notify us of errors or omissions.
19) Payment:
Storage charges are payable in advance. All charges must be paid in full before
leaving All Season Removals & storage Ltd depot or taken out of storage under our
supervision.
20) Revision of storage charges:
The moving company reviews the storage charges periodically. Customers will be
given 30 days’ notice of any increases.
21) Termination:
If customer’s payments are up to date the moving company will not end this contract
except by giving the customer three calendar months notice in writing. If a customer
wishes to terminate the storage contract, the moving company would require at least 10
days notice.
22) Handing out charges:
All Seasons Removal Ltd liability ends upon handing over the goods to the owner or his
authorized servants.
23) Corona Virus update:
Taking the following extra steps to look after our clients and their families:
● We work in teams to minimise potential spread, disinfecting equipment and vans
throughout the day.
● We work electronically and remotely to limit the risk of spreading anything nasty.
● We supply face masks, gloves and disinfectant packs to our drivers.
● If necessary, we self-Isolate our crews according to government advice.
● As well as clean, we remain
